PRIVACY POLICY
Last Updated: January 2025
ServeLeads (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serveleads.com or use our services.
INFORMATION WE COLLECT
We collect information you provide directly to us, including:
- Name and contact information (email address, phone number)
- Business name and website
- Business information (industry, revenue range, current marketing efforts)
- Any other information you choose to provide
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and operating system
- Pages viewed and links clicked
- Date and time of visits
- Referring website addresses
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your inquiries and schedule consultations
- Send you marketing communications (with your consent)
- Send appointment confirmations, reminders, and follow-ups via SMS and email
- Analyze website usage and improve user experience
- Comply with legal obligations
SMS/TEXT MESSAGING
By providing your phone number and opting in, you consent to receive SMS/text messages from ServeLeads. These messages may include:
- Appointment confirmations and reminders
- Follow-up messages regarding your inquiry
- Promotional messages about our services
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
SHARING YOUR INFORMATION
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (CRM, email marketing, SMS platforms)
- Professional advisors (lawyers, accountants) as needed
- Law enforcement or government agencies when required by law
COOKIES AND TRACKING
We use cookies and similar tracking technologies to:
- Track website analytics and performance
- Remember your preferences
- Deliver targeted advertising
- Measure ad campaign effectiveness
You can control cookies through your browser settings.
THIRD-PARTY SERVICES
Our website may contain links to third-party websites and we use third-party services including:
- Google Analytics
- Facebook/Meta Pixel
- GoHighLevel (CRM)
These third parties have their own privacy policies governing their use of your information.
DATA SECURITY
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
YOUR RIGHTS
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Opt out of SMS messages by replying STOP
CALIFORNIA RESIDENTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. Contact us to exercise these rights.
CHILDREN’S PRIVACY
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
CONTACT US
If you have questions about this Privacy Policy or our practices, contact us at:
ServeLeads
Email: Ismael@serveleads.com