Terms of Service | ServeLeads

TERMS OF SERVICE

Last Updated: January 2025

Welcome to ServeLeads. These Terms of Service (“Terms”) govern your use of our website serveleads.com and the services provided by ServeLeads (“we,” “our,” or “us”). By accessing our website or using our services, you agree to be bound by these Terms.

1. SERVICES

ServeLeads provides lead generation, marketing automation, CRM setup, and related digital marketing services for businesses. Our services may include:

  • Facebook and Google advertising management
  • Landing page creation and optimization
  • CRM setup and management
  • Automated follow-up sequences (SMS, email, voicemail)
  • Quote and estimate automation
  • Project scheduling systems
  • Review and reputation management

2. ELIGIBILITY

Our services are intended for business owners and authorized decision-makers. By using our services, you represent that:

  • You are at least 18 years of age
  • You have the authority to bind your business to these Terms
  • You are the owner or authorized representative of the business you are registering
  • All information you provide is accurate and truthful

3. PAYMENT TERMS

By engaging our services, you agree to the following payment terms:

  • Setup fees are due upon signing the service agreement
  • Monthly fees are billed in advance on the same date each month
  • Ad spend is paid directly to the advertising platforms (Facebook, Google) and is separate from our service fees
  • All fees are non-refundable unless otherwise specified in writing
  • Failure to pay may result in suspension or termination of services

4. MINIMUM COMMITMENT

Our services require a minimum commitment period as specified in your service agreement. Early termination may result in early termination fees as outlined in your agreement.

5. AD SPEND REQUIREMENTS

Clients are required to maintain a minimum monthly ad spend as specified in their service agreement. The minimum ad spend is necessary to generate meaningful results. Reducing ad spend below the minimum may impact campaign performance, and we cannot guarantee results with insufficient budget.

6. RESULTS DISCLAIMER

While we use proven strategies and systems, we cannot guarantee specific results. Marketing results vary based on many factors including:

  • Industry and competition
  • Geographic location
  • Ad spend budget
  • Quality of your products or services
  • Your responsiveness to leads
  • Market conditions

Past performance is not indicative of future results. Any examples or case studies shared are individual results and may not be typical.

7. CLIENT RESPONSIBILITIES

You agree to:

  • Provide accurate business information and assets (logos, photos, etc.)
  • Respond to leads promptly and professionally
  • Maintain ad spend at agreed-upon levels
  • Communicate any issues or concerns in a timely manner
  • Comply with all applicable laws and regulations
  • Not use our services for any illegal or unethical purposes

8. INTELLECTUAL PROPERTY

We retain exclusive ownership of all systems, processes, templates, workflows, automations, sequences, funnels, and methodologies used to deliver our services. These are proprietary to ServeLeads and are licensed to you solely for the duration of your active service agreement.

You retain ownership of:

  • Your business name, logos, and branding
  • Original content you provide to us (photos, copy, etc.)
  • Your lead and customer data
  • Your customer communications and conversations

You do NOT receive ownership of:

  • Automation workflows and sequences
  • Funnel and landing page templates
  • CRM pipelines and configurations
  • Ad campaign structures and strategies
  • Any proprietary systems or processes

Upon termination, you may request an export of your lead/customer data only. You are not entitled to copies of workflows, automations, or system configurations.

9. CRM AND SOFTWARE ACCESS

CRM access provided as part of your service package is a license, not ownership:

  • Access is granted solely for the duration of your active service agreement
  • The CRM sub-account remains the property of ServeLeads
  • You are responsible for maintaining the confidentiality of your login credentials
  • You may view and interact with your leads, but you do not own the underlying system
  • We reserve the right to suspend access for non-payment or violation of these Terms
  • Upon termination, CRM access will be revoked
  • You may request an export of your contact/lead data within 30 days of termination
  • Workflows, automations, and system configurations will NOT be exported or transferred

10. CONFIDENTIALITY

Both parties agree to keep confidential any proprietary or sensitive business information shared during the course of our engagement. This includes but is not limited to business strategies, financial information, customer data, and marketing performance metrics.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, ServeLeads shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claims arising from these Terms or our services shall not exceed the total fees paid by you in the three (3) months preceding the claim.

12. INDEMNIFICATION

You agree to indemnify and hold harmless ServeLeads, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

13. TERMINATION

Either party may terminate services as outlined in the service agreement. Upon termination:

  • All outstanding fees become immediately due
  • Access to CRM, automations, and all systems will be revoked within 7 days
  • You may request an export of your contact/lead data within 30 days
  • Workflows, automations, sequences, and system configurations will NOT be provided
  • Ad accounts will be transitioned to your ownership if requested (ad creatives may be removed)
  • We are under no obligation to provide training, documentation, or support after termination

14. DISPUTE RESOLUTION

Any disputes arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in California, and the decision shall be final and binding.

15. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

16. MODIFICATIONS

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

17. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. ENTIRE AGREEMENT

These Terms, together with any service agreement you sign, constitute the entire agreement between you and ServeLeads regarding the subject matter herein.

CONTACT US

If you have questions about these Terms, contact us at:

ServeLeads
Email: Ismael@serveleads.com